Travel Terms & Conditions

PREAMBLE

These travel conditions are issued in the name of the carrier, Lüftner Cruises GmbH / A-6020 Innsbruck, for the travel programs included in this brochure. In the following, this is referred to as “the carrier”. The transportation of passengers and baggage on any of the vessels offered is governed solely by the Terms and Conditions of the Passenger Ticket Contract (available on request).

PAYMENT POLICY

A deposit of 10% per person is required to secure a confirmed reservation. When more than one cruise is booked, deposit and payment policies apply per cruise. The balance is due for payment no later than 20 days prior to departure, despite no further request for payment being made. All reservations are subject to cancellation if payments are not received by the due date, and in such a case the carrier is entitled to cancel the reservation/s in accordance with the cancellation fees specified in these terms and conditions. Upon full payment by the participant(s) of the amount specified in the invoice, the carrier agrees to arrange for the provision of the services as described in this brochure. Your payment or acceptance of a ticket constitutes your agreement to the terms and conditions of travel.

CANCELLATION POLICY

In cases of cancellation the carrier has the right to demand the following cancellation fees, calculated as a percentage of the travel price and dependent on the number of days left until the planned departure date:

Days Before Departure

121 days and more    10%
120 – 90 days    15%
89 – 60 days    35%
59 – 30 days    50%
29 – 15 days    80%
14 – 1 day(s)    85%
on departure day    90%
Cancellations must be made in writing. Cancellation invoices are due for payment as soon as they are received

Suites & Staterooms

Luxury accommodation in an outside river-view stateroom of your choice: Spacious Mozart Suites with a walk-out balcony, stateroom cabins on Mozart and Strauss Decks with drop-down Panorama Retractable Windows offering a wide-open view (except Amadeus Brilliant)
Individual climate control and in-room safe  
Choice of bed configuration in all categories (double or twin bedding)
Gourmet Dining

Gourmet dining featuring breakfast, multi-course lunches and dinners with menu choices (including vegetarian options), afternoon tea and late-night snack
Free-flowing hand-selected wines from the best wine regions of Europe served with dinner on board 
Coffee and tea available 24 hours a day in the Amadeus Club
Welcome and Farewell Cocktail Reception, Welcome Dinner and Captain’s Gala Dinner 
Voyage of Discovery

Personalized service of an experienced, multilingual AMADEUS Cruise Director 
AMADEUS digital audio system for all guided excursions 
Variety of enriching onboard programs, including fascinating lectures, cooking demonstrations, local cultural performances, and music by our onboard musicians 
Complimentary use of onboard bicycles for independent exploration 
Onboard fitness center open 24 hours a day
All port taxes, embarkation, disembarkation and lock fees included in your cruise fare